Emotional Intelligence is critical to handle difficult situations efficiently.
More and more we are all having to handle difficult situations and difficult conversations that we have never had to handle before. Handling these situations is in fact, difficult. With the right strategies and using emotional intelligence, you can make difficult situations manageable, have productive conversations, and improve outcomes.
How You Will Benefit
- Review the role of emotional intelligence in managing difficult times
- Identify how to prepare for difficult conversations using an easy to follow process
- Learn how empathy can help to manage emotions
- Understand how to deliver feedback and constructive criticism effectively
Who Should Attend
Team leads, Managers, Leaders, and all professionals who are looking to use emotional intelligence strategies to manage difficult situations and difficult conversations.
About the Presenters
Dorothy Deming is the director of education, content and operations at American Management Association. She joined AMA in 2012 and currently leads the content development strategy for AMA and manages the learning solutions team. Dorothy has collaborated with clients and organizations to develop and implement high-impact learning solutions that drive results. She has managed and developed learning curriculums for numerous global individuals and organizations. Dorothy has a master’s degree in industrial and organizational psychology from Baruch College.
Lauren McNally is the director of the American Management Association’s Women’s Leadership Center (WLC), leading content, membership, events and corporate initiatives. She is energized by supporting organizations that are working to develop women for future advancement through community and meaningful education. Lauren speaks on topics for women and diversity and inclusion through WLC, Training.com, HR.com and ATD conferences and virtual events. Prior to coming to AMA, McNally led marketing efforts for the National Association of Professional Women and Professional Diversity Network.